The member and his/her immediate family members are in touch with a 24-hour helpline to respond to medical emergencies of any kind. A medical emergency refers to a life-threatening episode of illness or injury that requires immediate emergency medical attention. Illness refers to bodily illness, sickness or disease. Injury refers to an injury caused by accidental (unintentional or unplanned), violent, external and visible means.

Members have access to an efficient roadside emergency help desk. The service is available 24 hours a day, 365 days a year within the borders of South Africa for any of the vehicles used by the main Member or the main Member's immediate family Members.

The service entails 24/7 dispatching of an appropriate service provider in the event of a roadside emergency and continuous follow-up until the incident is attended to. Assistance applies to any of the vehicles registered in the name of the customer.

The Medical database ensures that the most relevant information is given to the emergency personnel that are dispatched in order to treat members in the most efficient and effective way in a time of need. The Medical Database information will be available via the agent, to advise emergency response in advance of any relevant medical information that is required at the time. The information is protected under strict security systems and personal details are only available on a need to know basis for Emergency Services to respond accordingly.

The service allows a member to have access to a 24/7 contact centre for assistance during a time of need. The contact centre will facilitate the relevant emergency assistance most applicable to the users situation. Knowing that you have access to the services that you need will provide some peace of mind during a time of distress. The 24/7 contact centre will receive the alert and contact the member back in order to facilitate the relevant emergency assistance.